Customer Support

Our Commitment to Support

Our team is dedicated to providing industry-leading service and support when you need a solution quickly and efficiently. You can trust that we are here for you every step of the way—with installation consultation; around-the-clock equipment training; every day technical assistance; and online warranty, product and software resources. With Alto-Shaam, your purchase comes with peace of mind. Our expert support team will work with you so that your product is back in perfect working condition when you need it most.

Around-the-Clock Service

Technical issues can arise at any time. That is why our Technical Support team is available 24 hours a day, every day to provide troubleshooting support. Please submit a service request form and a factory representative will contact you directly to assist with your technical needs.

Submit Service Request

Technical Support Resources

Our team of experts support your demanding kitchen needs because your customers depend on it. From software updates to locating a parts distributer, our service representatives have created a support library to help you maintain your Alto-Shaam equipment.

Explore Support Resources

Parts Finder

Looking for an exploded view of serviceable parts and assemblies for a specific Alto-Shaam unit? Our Parts Finder tool allows you to simply type in a unit’s serial number to gain instant access to parts, assemblies and component details.

Locate Parts

Culinary Support

The Alto-Shaam Culinary Institute is staffed by talented and experienced culinary experts from all segments of the foodservice industry. Alto-Shaam chefs provide solutions to your unique challenges through personalized consultation.

Ask a Chef

Protecting Your Investment

Protect your investment by registering and accessing your warranty information. We offer online resources regarding your equipment’s original warranty and terms and conditions. Additionally, you may activate your warranty and receive notifications about software updates and additional product information.

Enhancing Your Software

Your equipment serves you best when it operates efficiently and effectively. Alto-Shaam software updates extend your oven’s usable life by allowing maximum productivity, while also enhancing features and improving functionality. To download the latest updates for your oven, please visit the Software Download Center.

Download Software

FACTORY AUTHORIZED INSTALLATION PROGRAM

Alto-Shaam’s ovens are exceptional pieces of equipment with equally sophisticated installation processes that require connections to electrical, water, gas and a drain line. Improper installation significantly impacts your equipment’s performance and may lead to unnecessary downtime in your operation. Alto-Shaam works with customers and dealers to ensure that every unit is properly installed and fully functional through a three-step installation process.

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