Software Download and Update
Converge Multi-Cook Oven
How to Download Software
IMPORTANT: Read all of the instructions for your software version before attempting an update. If you need assistance, please call the Alto-Shaam service department at 1-800-558-8744.
Failure to follow the installation instructions exactly as outlined on this page may result in an inoperable oven and a service call.
IMPORTANT: Make sure you have a blank USB drive.
Step-by-Step Instructions
IMPORTANT: Read all of the instructions for your software version before attempting a software update. If you need assistance, please call the Alto-Shaam service department at 1-800-558-8744.
Failure to follow the installation instructions exactly as outlined on this page may result in an inoperable oven and a service call.
IMPORTANT: Make sure you have a blank USB drive.
On the Computer:
Step 1. Click on the download link for the latest Converge software. Open the .zip folder, and copy all files to the top level of the USB drive. Eject the USB drive from your computer after the files have been saved.
On the Oven:
Before you begin: Record the oven serial number, model, and voltage. Navigate to the Oven Info screen, record the Back End (BE), Front End (FE), and Control Board (CB).
Step 2. Touch the Menu icon. The menu screen displays.
Step 3. Touch the Settings icon. The general settings screen displays.
Step 4. Insert the USB drive into the Converge oven's USB port.
NOTE: You must update the Back End (BE), Front End (FE), and Control Board (CB) to complete the software update.
Step 5. Scroll to System Backup & Update. Touch the Update System Software setting.
IMPORTANT: Do not remove the USB drive during the update process.
Step 6. Touch Update Back End Software (BE) to update the supporting software between the control board (CB) and interface board (IB). Select the ASBE.bin file. Touch the check mark. The oven loads the selected software. Touch the check mark when the update is complete to restart the oven.
Step 7. Repeat steps 2 through 5. Touch Update Front End Software (FE) to update the user interface software. Select the ASFE.bin file. Touch the check mark. The oven loads the selected software. Touch the check mark when the update is complete to restart the oven.
Step 8. Repeat steps 2 through 5. Touch Update Control Board (CB) to update the control board. Select the file. Touch the check mark. The oven loads the selected software. The oven verifies the file and then updates the CB. Touch the check mark to restart the oven.
Step 9. On the Oven Info screen, verify your software is the correct versions (BE 14.60.2, FE qt.8.101.22, and CB 2.22).
Resources
View resources:
For additional resources to help navigate the software and applicable product changes, please click the following links and videos below.
Converge Deluxe How-To Videos
Short videos to instruct users on how to use the Converge Oven with Deluxe Control.
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How to Cool Down
This video shows the procedure for how to cool down the oven.
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How to Lock/Unlock the Screen
This video shows how to lock/unlock the screen.
How to Create a Recipe
This video shows how to create a recipe.
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How to Cook with Programmed Recipes
This video shows how to cook by program.
How to Change the Temperature Scale
This video shows how to change the temperature scale, or units.
How to Descale the Oven
This video shows how to run a cleaning cycle to descale the oven's catalyst.
Converge Simple Control How-To Videos
Short videos to instruct users on how to use the Converge Oven with Simple Control.
How to Clean the Oven
This video shows how to run a cleaning cycle on the Converge Oven.
How to Descale the Oven
This video shows how to run a cleaning cycle to descale the oven's catalyst.